Refund policy

Returns & Refunds

We stand behind every product we sell. If something arrives faulty or not as described, we'll make it right.

Change of Mind We do not accept change of mind returns. Please choose carefully before placing your order. If you have any questions about a product, contact us before purchasing and we'll be happy to help.

Faulty or Damaged Items If your item arrives faulty, damaged, or not as described, contact us within 10 days of delivery with your order number and clear photos of the issue. We'll assess your claim and, if approved, arrange a replacement or full refund.

Items Damaged in Transit Please inspect your order upon delivery. Any damage must be reported within 10 days of receiving your order. Claims made after this period cannot be accepted.

Non-Returnable Items We are unable to accept returns on items that have been used, opened (where applicable for hygiene reasons), or damaged due to misuse.

Refunds Approved refunds will be processed to your original payment method within 5–10 business days. You will be notified by email once your refund has been issued.

Australian Consumer Law Our policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law.